Frequently asked questions

To conclude an agreement with Enefit, you can do so especially easily in a distance way. Select the desired product and click “Conclude a contract”. You can use this service by having a mobile signature or a qualified SMART ID identifier.

Otherwise, the contract is concluded by sending personal data by e-mail: [email protected]. After choosing this way, please send us your name, personal number, contact phone number and email address and the address of the object where Enefit services will be provided. Or just fill out this form - https://bit.ly/2Tti33R

You will receive an employee's call and that's it — the contract is concluded! After signing it, we will take care of all administrative issues: we will change your current electricity supplier and inform him and the "Energy distribution operator" (ESO) that you have chosen Enefit.

We would like to remind you that all contracts concluded with Enefit are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product. As well as choose another electricity supplier.

Each of our clients can choose the Enefit product they want and find most suitable for themselves.

The first – Fixed prices – ensures that in the next two years electricity will be supplied to you at a stable and unchangeable "Enefit" electricity price (Supply service price). This choice makes it easy to plan your expenses.

By setting the price term, we undertake not to change it for the entire duration of the contract. At the end of the latter, we will review the price and, taking into account the market situation, we will leave it the same or offer a new one. However, the changes in the terms will be notified at least 30 days before the end of the contract, and you will have the right to disagree with them and terminate the contract.

The second product – Dynamic prices – guarantees that you will pay the current wholesale price for electricity without overpaying.

It's easier to make a decision and choose the most suitable Enefit product for yourself, you can learn more about them here and here.

All contracts concluded with "Enefit" are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product.

We invite you to contact us by email [email protected] or phone +37052619141 if you have any questions about the price paid for electricity or the selected product. We will always find a personal and most suitable solution.

100 percent of the electricity supplied to you is produced in Lithuania from local renewable energy sources. Green energy in Lithuania is produced by our partners Enefit Green and by wind, solar and other renewable energy plants operated by local producers.

Our partner Enefit Green operates 22 wind farms in Estonia and Lithuania, with a total of 165 wind turbines. The total capacity of the wind turbines is 398 MW. That's enough electricity to power more than 330 000 households for a year. So we generate about a third of the electricity generated in Lithuania from wind in our parks. In Lithuania alone, Enefit Green operates 5 wind farms with a total of 60 wind turbines. The largest operating parks are in the Šilutė and Čiūčiai regions.

"Enefit" can be chosen as an independent supplier by all electricity producing users, no matter how much energy they produce and consume. This means that we supply the amount of green energy that you lack.

The amount of your accumulated electricity does not disappear anywhere — you can transfer it to us or receive compensation from the current supplier.

The rates of electricity supply and transmission services remain unchanged. You can find them here.

Throughout the world, the price of electricity is constantly changing. This process is due to a variety of circumstances: electricity generation supply, consumption demand, transfer capacity of "NordBalt" and "LitPol Link" supply links, located between different regions. Weather conditions — precipitation, wind, sun, temperature changes, as well as changing economic and political situation in the world also influence the change in electricity price.

The cost of electricity changes every hour, so the differences are felt both daily and monthly. It starts to rise early in the morning and fall in the evening, for example, and it can be twice as low at night compared to the daytime price. Seasonally, electricity costs more in summer, and in spring and it is cheaper in autumn.

Sometimes it can fall to a negative price. In this case, we will pay for the electricity consumed by you..

The fluctuations in the price of the electricity market directly depend on many circumstances. At some time, the market price is negative — then we pay for the electricity you consume. However, at other times, the price for electricity can rise significantly if, for example, connection failures occur.

We invite you to watch all the fluctuations of the electricity market live here.

The electricity price you pay consists of the current electricity price for the relevant hour of the electricity sales on the "Nord Pool" market, and the electricity transfer prices, and other taxes applied by the State.

If you have smart — automated — meters you buy electricity at "Nord Pool" market hourly rates, which you can learn for the next day from 14:00 hrs. Therefore, it is especially easy to plan your energy consumption. You can see the actual cost of tomorrow's electricity because the daily data of smart meters is calculated exactly according to the hour.

For non-automated meters, the electricity consumption for each hour is distributed to you according to the balance graph. It is drawn by AB "Energijos skirstymo operatorius" (ESO) (Energy distribution operator), based on the actual consumption of Lithuania for that month. The graph may contain a minimum tolerance of sixth to ninth decimal places, which does not affect anything due to low consumption levels.

The total monthly consumption is multiplied by the coefficient of each hour of the balance graph (which is determined by the actual balance graph of the same month of the previous year), thereby obtaining the individual consumption of that hour. Which is then multiplied by the "Nord Pool" market price for that hour and the contract price part of "Enefit" is then added (to each hour).

Prices for each hour on the "Nord Pool" market are available on this website at https://data.nordpoolgroup.com/auction/day-ahead/prices.

100 percent of the electricity supplied to you is produced in Lithuania from local renewable energy sources. Green energy in Lithuania is produced by our partners Enefit Green and by wind, solar and other renewable energy plants operated by local producers.

Our partner Enefit Green operates 22 wind farms in Estonia and Lithuania, with a total of 165 wind turbines. The total capacity of the wind turbines is 398 MW. That's enough electricity to power more than 330 000 households for a year. So we generate about a third of the electricity generated in Lithuania from wind in our parks. In Lithuania alone, Enefit Green operates 5 wind farms with a total of 60 wind turbines. The largest operating parks are in the Šilutė and Čiūčiai regions.

It is estimated that by choosing green energy, a household can reduce global CO₂ emissions by around 4 650 kg per year. This is the amount of CO₂ that is emitted to the environment when burning approximately 1 940 liters of fuel. These are truly significant figures that can make a significant difference in reducing negative environmental impacts. At the same time, by choosing Lithuanian green energy, you are also supporting the Lithuanian economy and supporting local producers of green renewable energy. After all, wind energy is probably the cleanest energy with the smallest CO₂ footprint.

In 2021 alone, "Enefit" customers reduced CO₂ emissions by 242,408 tonnes through green electricity. To compensate for this amount of pollution, 93 622 114 adult trees would have been needed.

One of the components of the price for the electricity you consume is the purchase fee for the electricity we supply. You also pay to the „Energijos skirstymo operatoriui“ (ESO) (Energy distribution operator) for electricity transmission and distribution, as well as a fee for public interest services (VIAP) and systemic services. In the event that you pay a public price for electricity, you will also pay for the public supply to the public supplier.

To declare your electricity consumption, select the “Home” section on the ESO self-service website. It is intended for customers of independent electricity suppliers

You can declare the amount of electricity consumed until the last day of the month (inclusive) by submitting data for the current month. Select the “Declaration of readings” section on the site, then — the declared period, fill in the data, click “Continue” and “Confirm”.

All contracts concluded with "Enefit" are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product.

We invite you to contact us by email [email protected] or phone +37052619141 if you have any questions about the price paid for electricity or the selected product. We will always find a personal and most suitable solution.

Lithuania, while joining the European Union, undertook to abolish the electricity market monopoly and started doing so back in 2009. It was at that time that the right for business customers to choose an independent electricity supplier in the market has been granted. After more than a decade, in the year 2020, a new stage of liberalization for household electricity consumers began.

The liberalization of the electricity market is a state deregulation of electricity, whenever the domestic consumers are given the right to freely choose the desired supplier. Therefore, now you can decide what best suits your personal expectations and needs.

There are 3 stages of market liberalization, which are broken down according to the electricity consumption of domestic consumers.

Stage I — household consumers with a consumption of at least 5000 kWh/year. They will have to choose an independent electricity supplier by 10 December 2020.

Stage II — household consumers consuming less than 5000 but more than 1000 kWh per year. They will have to choose an independent electricity supplier by 10 December 2021.

Stage III — household consumers with a consumption of 1000 kWh/year. They will have to choose an independent electricity supplier by 10 December 2022.

However, everyone who wants an independent electricity supplier can choose right now! To conclude an agreement with Enefit, you can do so especially easily in a distance way. Select the desired product and click “Conclude a contract”. You can use this service by having a mobile signature or a SMART ID identifier.

Otherwise, the contract is concluded by sending personal data by e-mail: [email protected]. After choosing this way, please send us your name, personal number, contact phone number and email address and the address of the object where Enefit services will be provided.

For those looking for the best fixed price offer, we would recommend choosing the supplier until mid-November, as according to Enefit's analysis of the last 5 years and the available data, the electricity price in December rises by an average of 12% compared to September/October.

All contracts concluded with "Enefit" are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product. Also — to choose another electricity supplier, having notified it 30 days in advance.

Already today you can choose an independent electricity supplier for all managed objects. We invite you to use our services, get one general account and have one electricity supplier.

Any natural person who uses electricity both in the apartment or in a private house, who owns real estate objects or who has the power to act on behalf of the owner of such objects can transfer all possession objects to "Enefit". Although the first stage of liberalization is intended for objects with a consumption of more than 5000 kWh per year, it is not necessary to take this amount into account when transferring them to "Enefit".

List of questions and answers for energy consumers by the European Commission: https://www.regula.lt/Puslapiai/bendra/vartotojams/energijos-vartotoju-bendrosios-informacijos-klausimu-%E2%80%93-atsakymu-sarasas.aspx

Electric exchange “Nord Pool: https://www.nordpoolgroup.com/

Greenhouse gas trends and accountancy reports: http://klimatas.gamta.lt/cms/index?rubricId=5c8c1038-d997-47a7-bc77-58b993e282c1

Energy distribution network operator: http://www.eso.lt/lt/namams.html?sr=RVdTSUQ9NW5zc2duNTNhZ3Vrcm9jc2k1Mm9sMHQ5dDg=

Tips of the Ministry of Energy for Energy Saving: http://enmin.lrv.lt/uploads/enmin/documents/files/Veikla/Veiklos%20sritys/energijos-naudojimo-efektyvumas/Energijos_taupymas.pdf

Information on support for energy efficiency solutions: https://www.apva.lt/parama-fiziniams-asmenims/