icon_search icon_caret_down icon_home icon_calendar icon_caret_updown icon_tick icon_x icon_profile icon_location icon_confirm icon_client_new icon_client_login icon_contract icon_moving icon_menu icon_facebook icon_twitter icon_linkedin icon_youtube icon_loader icon_exit icon_contract_2 icon_invoice icon_consumption icon_bell icon_personal icon_bell_lg icon_contract_lg icon_invoice_lg icon_consumption_lg icon_profile_lg package_fix package_spot icon_plus icon_arrow_leftmeters-lg

Frequently asked questions

The following information applies to Enefit UAB and Eesti Energia AS.


Services

Dynamic price

Green energy

Payment for services

Liberalization

Supplier change


Back

Enefit services

To conclude an agreement with Enefit, you can do so especially easily in a distance way. Select the desired product and click “Conclude a contract”. You can use this service by having a mobile signature or a qualified SMART ID identifier.

Otherwise, the contract is concluded by sending personal data by e-mail: elektra@enefit.lt. After choosing this way, please send us your name, personal number, contact phone number and email address and the address of the object where Enefit services will be provided. Or just fill out this form - https://bit.ly/2Tti33R

You will receive an employee's call and that's it — the contract is concluded! After signing it, we will take care of all administrative issues: we will change your current electricity supplier and inform him and the "Energy distribution operator" (ESO) that you have chosen Enefit.

We would like to remind you that all contracts concluded with Enefit are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product. As well as choose another electricity supplier.

Each of our clients can choose the Enefit product they want and find most suitable for themselves.

The first – Fixed prices – ensures that in the next two years electricity will be supplied to you at a stable and unchangeable "Enefit" electricity price (Supply service price). This choice makes it easy to plan your expenses.

By setting the price term, we undertake not to change it for the entire duration of the contract. At the end of the latter, we will review the price and, taking into account the market situation, we will leave it the same or offer a new one. However, the changes in the terms will be notified at least 30 days before the end of the contract, and you will have the right to disagree with them and terminate the contract.

The second product – Dynamic prices – guarantees that you will pay the current wholesale price for electricity without overpaying.

It's easier to make a decision and choose the most suitable Enefit product for yourself, you can learn more about them here and here.

All contracts concluded with "Enefit" are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product.

We invite you to contact us by email info@enefit.lt or phone +37052619141 if you have any questions about the price paid for electricity or the selected product. We will always find a personal and most suitable solution.

100% of our electricity is produced in Lithuania from renewable energy sources. Green electricity is produced for you by local producers and by "Enefit Green" managed wind, solar and other renewable natural sources power plants.

This green "Enefit" electricity reaches your home through your already installed electrical wires, a separate technology and infrastructure is not needed for this solution. We confirm the supply of environmentally friendly energy by issuing a guarantee of origin for the quantity of electricity. Their register is administered by Lithuanian electricity transmission system operator "Litgrid".

We invite you to learn more: https://www.litgrid.eu/index.php/paslaugos/kilmes-garantiju-suteikimas/kilmes-garantiju-administravimas/562

"Enefit" can be chosen as an independent supplier by all electricity producing users, no matter how much energy they produce and consume. This means that we supply the amount of green energy that you lack.

The amount of your accumulated electricity does not disappear anywhere — you can transfer it to us or receive compensation from the current supplier.

The rates of electricity supply and transmission services remain unchanged. You can find them here.

When choosing a new, independent electricity supplier, there is no need to change the meters. You can use the old ones installed by the "Energijos skirstymo operatorius" (ESO) (Energy distribution operator). The latter will ensure and provide all necessary maintenance.


Back

Dynamic price

Throughout the world, the price of electricity is constantly changing. This process is due to a variety of circumstances: electricity generation supply, consumption demand, transfer capacity of "NordBalt" and "LitPol Link" supply links, located between different regions. Weather conditions — precipitation, wind, sun, temperature changes, as well as changing economic and political situation in the world also influence the change in electricity price.

The cost of electricity changes every hour, so the differences are felt both daily and monthly. It starts to rise early in the morning and fall in the evening, for example, and it can be twice as low at night compared to the daytime price. Seasonally, electricity costs more in summer, and in spring and it is cheaper in autumn.

Sometimes it can fall to a negative price. In this case, we will pay for the electricity consumed by you..

The fluctuations in the price of the electricity market directly depend on many circumstances. At some time, the market price is negative — then we pay for the electricity you consume. However, at other times, the price for electricity can rise significantly if, for example, connection failures occur.

We invite you to watch all the fluctuations of the electricity market live here.

The electricity price you pay consists of the current electricity price for the relevant hour of the electricity sales on the "Nord Pool" market, and the electricity transfer prices, and other taxes applied by the State.

If you have smart — automated — meters you buy electricity at "Nord Pool" market hourly rates, which you can learn for the next day from 14:00 hrs. Therefore, it is especially easy to plan your energy consumption. You can see the actual cost of tomorrow's electricity because the daily data of smart meters is calculated exactly according to the hour.

For non-automated meters, the electricity consumption for each hour is distributed to you according to the balance graph. It is drawn by AB "Energijos skirstymo operatorius" (ESO) (Energy distribution operator), based on the actual consumption of Lithuania for that month. The graph may contain a minimum tolerance of sixth to ninth decimal places, which does not affect anything due to low consumption levels.

The total monthly consumption is multiplied by the coefficient of each hour of the balance graph (which is determined by the actual balance graph of the same month of the previous year), thereby obtaining the individual consumption of that hour. Which is then multiplied by the "Nord Pool" market price for that hour and the contract price part of "Enefit" is then added (to each hour).

Prices for each hour on the "Nord Pool" market are available on this website at www.nordpoolgroup.com/historical-market-data.


Back

Green energy

100 percent of the electricity supplied to you is produced in Lithuania from local renewable energy sources. Green energy is produced by our partners — local producers and "Enefit Green" controlled wind, solar and other renewable natural sources power plants.

We ensure the supply of green energy through contracts with local producers and we are the managers of wind parks ourselves through the "Enefit Green" company. We also provide guarantees of origin issued for the quantity of electricity each month. Their register is administered by Lithuanian electricity transmission system operator "Litgrid". We invite you to learn more https://www.litgrid.eu/index.php/paslaugos/kilmes-garantiju-suteikimas/kilmes-garantiju-administravimas/562

We always offer to make sure that the supplier or the group company managed by him not only produces green electricity, but also supplies it to you. This is confirmed by guarantees of the origin of electricity. We, in our turn, ensure that the green energy supplied to you has these documents.


Back

Payment for services

One of the components of the price for the electricity you consume is the purchase fee for the electricity we supply. You also pay to the „Energijos skirstymo operatoriui“ (ESO) (Energy distribution operator) for electricity transmission and distribution, as well as a fee for public interest services (VIAP) and systemic services. In the event that you pay a public price for electricity, you will also pay for the public supply to the public supplier.

You can pay for your Enefit account by bank transfer, or if you use SEB, Luminor or Swedbank services, directly via the bank link. You will find it in the email that we send along with the account. You can also pay for our services using your bank's e-account, payment website “vienasaskaita.lt” and “Maxima” payment collection box offices.

To declare your electricity consumption, select the “Home” section on the ESO self-service website. It is intended for customers of independent electricity suppliers

You can declare the amount of electricity consumed until the last day of the month (inclusive) by submitting data for the current month. Select the “Declaration of readings” section on the site, then — the declared period, fill in the data, click “Continue” and “Confirm”.

Yes — from the first of November this year you will receive a single account from "Enefit" and AB "Energijos skirstymo operatorius" (ESO) (Energy distribution operator) for the services provided.

The final price for electricity shall consist of distribution fees and other charges applied by the „Energijos skirstymo operatorius“ (ESO) (Energy distribution operator) and the price for the electricity itself. In accordance with the contract, we undertake to fix the price of electricity supply (by selecting the “Fixed Price” plan) that you will pay for your electricity consumed. We ensure that this price will not change in the next two years. However, we cannot guarantee that the State fees or the ESO charge for electricity transmission services will not change during this period.

All contracts concluded with "Enefit" are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product.

We invite you to contact us by email info@enefit.lt or phone +37052619141 if you have any questions about the price paid for electricity or the selected product. We will always find a personal and most suitable solution.

We send an invoice for the services provided to the e-mail specified in your contract before the 10th day of the current month (inclusive). However, if you have declared the data, but you have not received the account on time, we invite you to contact our customer service specialists by e-mail info@enefit.lt or tel. +37052619141.


Back

Liberalization of the electricity market

Lithuania, while joining the European Union, undertook to abolish the electricity market monopoly and started doing so back in 2009. It was at that time that the right for business customers to choose an independent electricity supplier in the market has been granted. After more than a decade, in the year 2020, a new stage of liberalization for household electricity consumers began.

The liberalization of the electricity market is a state deregulation of electricity, whenever the domestic consumers are given the right to freely choose the desired supplier. Therefore, now you can decide what best suits your personal expectations and needs.

There are 3 stages of market liberalization, which are broken down according to the electricity consumption of domestic consumers.

Stage I — household consumers with a consumption of at least 5000 kWh/year. They will have to choose an independent electricity supplier by 10 December 2020.

Stage II — household consumers consuming less than 5000 but more than 1000 kWh per year. They will have to choose an independent electricity supplier by 10 December 2021.

Stage III — household consumers with a consumption of 1000 kWh/year. They will have to choose an independent electricity supplier by 10 December 2022.

However, everyone who wants an independent electricity supplier can choose right now! To conclude an agreement with Enefit, you can do so especially easily in a distance way. Select the desired product and click “Conclude a contract”. You can use this service by having a mobile signature or a SMART ID identifier.

Otherwise, the contract is concluded by sending personal data by e-mail: elektra@enefit.lt. After choosing this way, please send us your name, personal number, contact phone number and email address and the address of the object where Enefit services will be provided.

If you do not choose an independent electricity supplier before the time allowed for your phase, you will be provided with a guaranteed electricity supply and an additional fee. In this case, the guarantee supply price shall be valid, calculated by applying a coefficient of 1.25 to the average electricity exchange price of the previous accounting month, which is made in the Lithuanian price zone. In simple terms, electricity costs would be more expensive, since the price of the guaranteed supply is equal to the exchange price multiplied by 1.25. Such guaranteed supply will be guaranteed for up to 6 months, and later it will be necessary to choose an independent supplier.

For those looking for the best fixed price offer, we would recommend choosing the supplier until mid-November, as according to Enefit's analysis of the last 5 years and the available data, the electricity price in December rises by an average of 12% compared to September/October.

All contracts concluded with "Enefit" are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product. Also — to choose another electricity supplier, having notified it 30 days in advance.

Already today you can choose an independent electricity supplier for all managed objects. We invite you to use our services, get one general account and have one electricity supplier.

Any natural person who uses electricity both in the apartment or in a private house, who owns real estate objects or who has the power to act on behalf of the owner of such objects can transfer all possession objects to "Enefit". Although the first stage of liberalization is intended for objects with a consumption of more than 5000 kWh per year, it is not necessary to take this amount into account when transferring them to "Enefit".


Back

Supplier change

No — the change of the electricity supplier has no impact on the security of supply. In addition, your electricity transmission will continue to be guaranteed by the AB "Energijos skirstymo operatorius" (ESO) (Energy distribution operator).

Of course. We will help you to handle all the necessary documents, so you will not need to contact the Energy distribution operator (ESO). Sign a contract with Enefit and we will inform the ESO about your needs and ask them to perform the works related to the connection to the electricity network.

Yes, you can terminate the contract with the current electricity supplier, and you have the right to conclude a new one. The termination of the contract occurs by itself: you do not need to go or call to the customer service department of the current supplier. We will take care of everything.

Most importantly, changing the electricity supplier will not cause you any concerns about the power supply. Only the procedure for declaring it will change. By selecting an independent electricity supplier, you can easily declare electricity consumption on the self-service website of the „Energijos skirstymo operatoriaus“ (Energy distribution operator) (ESO).

The AB "Energijos skirstymo operatorius" (ESO) (Energy distribution operator) remains responsible for electricity transmission services.

The AB "Energijos skirstymo operatorius" (ESO) (Energy distribution operator) remains the electricity distributor. If the power supply is interrupted or a failure occurred, call the company's short number 1852.

When signing a contract with us, you can still use the existing „Energijos skirstymo operatorius“ (Energy distribution operator) (ESO) electricity transmission service plans at the same price. To change plans, you can easily do this on the ESO self-service website or by contacting our customer service specialists at info@enefit.lt or by tel. +37052619141. This switch is free of charge for "Enefit" customers.

When changing the electricity supplier, it will not be necessary to replace the meters. You will be able to use the old ones installed by AB "Energijos skirstymo operatorius" (ESO) (Energy distribution operator), who will continue to ensure the maintenance of the available meters.

To conclude an agreement with Enefit, you can do so especially easily in a distance way. Select the desired product and click “Conclude a contract”. You can use this service by having a mobile signature or a SMART ID identifier.

Otherwise, the contract is concluded by sending personal data by e-mail: elektra@enefit.lt. After choosing this method, please send us your name, personal number, address, email, and contact phone number of the object you want Enefit services.

That's it — the contract is concluded! After signing it, we will take care of all administrative issues: we will change your current electricity supplier and inform him and the "Energy distribution operator" (ESO) that you have chosen Enefit.

We would like to remind you that all contracts concluded with Enefit are of an indefinite duration. This means that you do not have a long-term commitment with us, and you can change your chosen product. Also — to choose another electricity supplier, having notified it 30 days in advance.

Order and receive special offers and news